Last updated: June 2026

Timeframe

We accept returns and exchanges within 30 calendar days of delivery.

Conditions

• The product must be unused and in its original packaging.
• Keep your order number as proof of purchase.

How to start a return

Write to us from our contact form with your order number and the reason. We'll tell you the steps and the shipping address.

Refunds

Once we receive and inspect the product, we process the refund to the same payment method you used. The time to appear depends on your bank, usually 3 to 10 business days.

Shipping costs

If the return is due to a defect or a mistake on our part, we cover shipping. In other cases, the return shipping cost is the customer's responsibility.

Warranty

Our products carry a warranty against manufacturing defects. If your piece has a fault, contact us and we'll replace it.

Non-returnable products

Personalized or made-to-order items are not eligible for return, except for a manufacturing defect.

Questions about a return? Write to us from the contact form and we'll help.